Patient Information Notice

Reference language: English

This English version is the authoritative and legally binding version of this document. Translations are provided for convenience only.

Patient Information Notice

Euromed Konsult AB · ISS Transparency Edition · Version 2.0 · Effective 19 March 2026

1. Data Controller

  • Euromed Konsult AB
  • Organization Number: 559571-9435
  • Address: Edsvägen 11, 141 47 Huddinge, Sweden
  • Contact: dpo@klarmedicin.com

2. Purpose of the Service

Your healthcare provider or you personally may use the Euromed Platform to request an expert medical advisory opinion from an Independent Consulting Expert. The purpose of the service is to facilitate access to independent medical expertise. Euromed acts as a digital intermediary platform provider — it connects you with qualified Independent Consulting Experts but does not itself provide medical advice or healthcare services.

3. Nature of the Service

Euromed Konsult AB provides an Information Society Service that facilitates an Expert-to-Patient advisory interaction:

  • Request submission and case management through the secure digital platform
  • Assignment to a qualified Independent Consulting Expert
  • Preparation of an Expert Medical Advisory Opinion
  • Delivery of the advisory opinion through the secure platform
  • Administrative coordination and follow-up support

By using the Platform, you consent to an Expert-to-Patient advisory interaction facilitated by Euromed. The Independent Consulting Expert who prepares your report acts in their own professional capacity, under their own license and insurance, and is identified by name in the report. Euromed's role is limited to operating the Platform and coordinating the administrative process.

4. Clinical Responsibility

The Independent Consulting Expert who prepared your report is professionally responsible for the medical content of the advisory opinion. The Expert provides this opinion under the professional regulatory framework of their country of establishment. Euromed is responsible only for the secure operation of the Platform and the administrative facilitation of the service.

5. Categories of Personal Data Processed

Contact information, medical history, clinical documentation, diagnostic test results, treatment records, and imaging data.

6. Legal Basis for Processing

GDPR Article 6(1)(a) — Consent; Article 9(2)(h) — Health data with explicit consent.

7. Data Access and Recipients

Your personal data may be accessed by:

  • You, for viewing your case and advisory opinion
  • The assigned Independent Consulting Expert preparing the Expert Medical Report, who processes your data in their own professional capacity
  • Euromed administrative and technical staff, for platform operation and case coordination
  • Your healthcare provider, if you grant permission to share the advisory opinion

8. Data Security

Euromed implements encryption, secure access controls, and regular security audits to protect your data. All data storage and processing complies with GDPR and Swedish data protection standards.

9. Data Retention

Your data is retained in accordance with the Swedish Patient Data Act (Patientdatalagen, PDL 2008:355) and GDPR requirements. Medical records are typically retained for 10 years from the last interaction.

10. Automated Decision-Making

Euromed uses automated systems for case matching and Expert assignment based on specialty and case requirements. You have the right to request manual review of any automated assignment.

11. Your Rights Under GDPR

You have the right to access, correct, erase, restrict, or port your personal data, and to object to processing. Submit requests to dpo@klarmedicin.com.

12. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you may lodge a complaint with the Swedish Data Protection Authority (Integritetsskyddsmyndigheten, IMY).

13. Contact Information

For data protection inquiries: dpo@klarmedicin.com

14. Swedish Healthcare Data Retention (PDL)

In addition to GDPR, Euromed complies with the Patient Data Act (Patientdatalagen, 2008:355) and the Swedish patient safety regulations.

15. How to Exercise Your Rights

Submit written requests to dpo@klarmedicin.com. We will respond within 30 days or provide an explanation for any delay.

16. Automated Decision-Making (Expanded)

Euromed's assignment system uses criteria including medical specialty, geographic location, and availability to match your case with a suitable Independent Consulting Expert. This is a fully automated process with no human intervention in the initial assignment. You have the right to request manual reassignment.

17. International Data Transfers

If your case is assigned to an Expert outside the EU/EEA, data transfers are governed by appropriate safeguards under GDPR Chapter V. You will be notified of any international transfers.

Last updated: 19 March 2026

Cookie Policy

Euromed Konsult AB · Version 1.0 · Effective 15 March 2026

1. Introduction

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you access our website and services. This Cookie Policy explains what cookies are, why we use them, the categories of cookies we place, and how to manage your cookie preferences.

Euromed Konsult AB (hereinafter "we," "us," or "the Company") operates the telemedicine platform available at app.klarmedicin.com. We are committed to transparency regarding our use of cookies and your rights under applicable data protection laws.

2. Controller Information

  • Data Controller: Euromed Konsult AB
  • Organisation Number: 559571-9435
  • Address: Edsvägen 11, 141 47 Huddinge, Sweden
  • Website: app.klarmedicin.com
  • Data protection contact: Dragos Cernat — dpo@klarmedicin.com

3. Legal Basis

Our use of cookies is governed by the following legal frameworks:

  • Elektronisk kommunikationslagen (LEK) — the Swedish Electronic Communications Act, implementing the ePrivacy Directive (2002/58/EC), requiring prior informed consent before storing non-essential cookies on user devices.
  • GDPR Article 6(1)(a) — Consent: functional cookies rely on explicit user consent.
  • GDPR Article 6(1)(f) — Legitimate Interest: strictly necessary cookies are deployed based on our legitimate interest in maintaining platform security, authentication, and essential functionality.

4. Categories of Cookies

4.1 Strictly Necessary Cookies (no consent required). These cookies are essential for the functioning of our telemedicine platform. They enable core features such as user authentication, session management, security, and load balancing.

CookieProviderPurposeDuration
PHPSESSIDEuromed Konsult ABSession management and user authenticationSession
auth_tokenEuromed Konsult ABUser authentication and access control30 days
_csrf_tokenEuromed Konsult ABCSRF protectionSession
lb_routeEuromed Konsult ABLoad balancer routing for platform stabilitySession
cookie_consentEuromed Konsult ABStores user cookie consent preferences12 months

4.2 Functional Cookies (consent required). These cookies enhance the user experience by remembering preferences and settings. They are not strictly necessary but improve usability.

CookieProviderPurposeDuration
lang_preferenceEuromed Konsult ABStores user's preferred language setting1 year
ui_themeEuromed Konsult ABRemembers user's UI theme choice (light/dark)1 year

5. Third-Party Cookies

We work with carefully selected third-party service providers who place cookies on our platform. These providers are bound by data processing agreements (DPAs) and must comply with GDPR and Swedish data protection laws.

  • Stripe (Stripe Payments Europe Ltd) — payment processing and transaction security. Privacy policy: https://stripe.com/privacy

6. Consent Mechanism

Upon first visit to app.klarmedicin.com, users are presented with a cookie consent banner that explains the use of cookies and requests explicit consent. The banner provides clear options to:

  • Accept all cookies (strictly necessary and functional).
  • Reject non-essential cookies (only strictly necessary cookies are used).
  • Customize cookie preferences (granular control over functional cookies).

Users can independently enable or disable functional cookies. You may withdraw your cookie consent at any time via the cookie preferences panel, by clearing browser cookies, or by contacting our data protection contact at dpo@klarmedicin.com.

7. Managing Cookies via Browser Settings

You can control and delete cookies through your browser settings (Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge each provide a privacy/cookies section where cookies can be reviewed, adjusted, and cleared).

8. Impact of Disabling Cookies

Disabling strictly necessary cookies may impair core functionality: user authentication and login will be disabled, session management may be compromised, CSRF protection will be non-functional, and load balancer routing may fail.

Disabling functional cookies will not affect core functionality but may result in loss of personalized experience (language and theme preferences will not be saved).

9. International Transfers & Data Residency

All cookie-related data is processed in compliance with GDPR and Swedish data protection regulations. Our third-party providers maintain EU data residency:

  • Stripe — Stripe Payments Europe Ltd processes payment data with European servers (GDPR and PSD2 compliant).

10. Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our cookie practices, legal requirements, or platform enhancements. Material changes (such as new cookie categories or significant changes to consent mechanisms) will be communicated via the cookie banner, email notification to registered users where applicable, and a prominent notice on our website.

11. Contact Information and Complaints

For cookie-related inquiries, consent withdrawal, or data access requests, please contact our data protection contact:

  • Dragos Cernat — dpo@klarmedicin.com
  • Euromed Konsult AB — Edsvägen 11, 141 47 Huddinge, Sweden — Organisation Number: 559571-9435

If you believe your personal data has been processed in violation of GDPR or Swedish law, you have the right to lodge a complaint with the Swedish Data Protection Authority (Integritetsskyddsmyndigheten, IMY): www.imy.se · imy@imy.se · Box 28, 591 00 Motala, Sweden.

Last updated: 15 March 2026

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